Company

About us

Wheel Experts Automotive Group was founded in 2001 as an online and mail-order retailer and distributor of high end wheels, aerodynamics, and accessories for passenger cars and SUVs. The company’s main focus is to maintain a competitive pricing schedule while providing the best customer service in the industry. The company opened the Dallas/Ft Worth area warehouse in October of 2005 to better serve the growing local market, and our second location in SoCal was added in March of 2012.

 

 Prices

All prices are quoted FOB net Los Angeles, CA or Dallas, TX. All prices are quoted in US currency. Prices are subject to change without notice. Prices do not include shipping and handling. Texas residents are subject to state sales tax of 8.25%.

 

Payment

Wheel Experts accepts cash, certified check, money order, wire transfer, Visa, Mastercard, Discover, and American Express. All orders must be paid in full before goods will be shipped. Special order items must be paid in full before the item will be ordered. We do not accept personal checks at this time.

 

Shipping

All goods will be shipped by UPS or FedEx unless prohibited by size or weight. In the case of oversized or extremely heavy freight, a commercial freight carrier will be used. Next day and second day delivery available in most cases for an extra charge upon customer’s request. COD is not accepted at this time.

All goods paid by credit card will be shipped to the billing address only. NO EXCEPTIONS.

Wheel Experts delivers all of its goods to the respective carrier properly boxed to prevent damage. Damage incurred during transit is the sole responsibility of the carrier. All items are insured for full value. If a package appears damaged when you receive it, indicate the condition of the package, listing specific damages on your receipt from the carrier along with your signature. If damage is discovered after opening the package, notify Wheel Experts and the respective carrier immediately. Claims for damage must be handled through the carrier. If necessary, we will assist you in any claim to the degree practical.

Please inspect all merchandise carefully before installing it on the car. This includes, but is not limited to, mounting tires, painting, or modifying the product in any way, shape, or form. In order to make a damage claim, you must contact Wheel Experts before installing the product on the car. Once the item has been installed, it is considered used and is not returnable under any circumstance.

Wheel Experts is able to export the majority of its products to overseas markets – please contact the sales department for limitations and restrictions. All international orders must be fully prepaid via wire transfer only. We do not accept credit cards for international orders.

 

Warranty

Wheel Experts guarantees that its products are of the highest quality. The majority of our products carry a manufacturer’s warranty, which is passed onto the customer. Please ask for your sales associate for more info on your specific product.

Wheel Experts disclaims all liability caused by use of our products. It is the sole and complete responsibility of the buyer to ensure that parts used on their vehicles meet all federal, state and local laws and regulations. Buyer assumes all liability and risk associated with the use of our products. We are not responsible for any liability or losses which occur. All products carry manufacturer’s warranty only.

 

Return Policy

Wheel Experts will not accept unauthorized returns. If you need to return an item, please contact your salesperson or the customer service department for a Return Authorization Number (RAN). Unless the return is due to an error on the company’s part, the customer will be responsible for shipping charges incurred during the return or exchange. All returns, except those caused by our error, are subject to a 25% restocking fee. Wheels that have been mounted or other used items are not returnable. Special order items are not returnable.NO EXCEPTIONS.

 

Wholesale

Wheel Experts maintains a wholesale department to service the needs of automotive related businesses all over the world. Our program requires no minimum order quantities or buy-ins while offering the maximum trade discount possible. To set up an account, please contact the sales office for more information. We offer free local delivery for accounts set up in the DFW Metroplex area.